At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. Discover how you can join our diverse and talented team and make an impact at one of the most dynamic companies in Arizona.
The Content Administrator facilitates the delivery of online dental education across all Spear product lines and serves as the primary contact to appropriately escalate, resolve, and communicate members’ content inquiries.
Content Coordination (60%)
This role uses a content management system to publish digital content to Spear Online, Spear’s member-based online learning platform. This includes inputting all content elements and setting specific requirements to ensure on-time and accurate setup and staging of content. This role is also responsible for ongoing required content governance, including management, maintenance, monitoring, and reporting functions.
- Adheres to established business rules, requirements, quality standards, and timelines 100% of the time when staging new content, updating existing content, or deactivating content from Spear’s online learning platform.
- Conducts a final check to ensure all content is error-free and meets Spear’s brand quality 100% of the time before its release to members.
- Supports content and resource asset creation (e.g., worksheets, reference lists, etc.) needs by adhering to brand standards and general design best practices.
- Coordinates and schedules various member email communications, resource implementation, and other administrative functions leading to and during live virtual member events.
- Supports Patient Education closed captioning responsibilities, including ordering, uploading, and coordinating with the translation team to translate video scripts from English to other languages.
Content Reporting and Tracking (40%)
This role serves as the primary liaison to appropriately escalate, resolve, and communicate content inquiries such as issues, errors, and new feature releases and assess needs promptly within existing internal procedures.
- Works with the Product team to keep current with customer feedback and requested content.
- Manages Jira ticket updates throughout content projects' pre-release and post-release phases.
- Utilizes Tableau for accessing content performance metrics to compile user viewership data and key observations, including assembling charts and graphs to produce monthly reports.
- Updates relevant product-specific spreadsheets and workflow Smartsheets to ensure accuracy.
- Coordinates internal email announcements of new releases and updates and maintains an internal Content Team web page.
- Bachelor’s or associate’s degree preferred, but equivalent skills and previous work experience is acceptable
- Editing, proofreading, or writing experience a plus
- Strong attention to detail with unbeatable communication skills
- Collaborative and comfortable working on a team
- Unbeatable listening, verbal, and written communications skills
- Ability to quickly learn internal websites and applications (e.g., NetSuite, Tableau, HubSpot, Jira, Smartsheet, Adobe InDesign, Adobe Acrobat, Camtasia, Amazon AWS, Microsoft 365, etc.)
- Knowledge of the dental industry a plus, but not required
Additional Information
What Spear Offers
As the leader in our industry, we rely on the creativity and expertise of our people to deliver the best for our clients. In return, we invest in our employees by offering a diverse suite of benefits. We believe in offering choice and flexibility to keep our employees and their families healthy and happy today forward.
- Great Work/Life Balance - Unlimited time off program along with paid time off for volunteering. We also have shorter meetings times and Core Hours to help support a healthy work life balance for employees in all time zones!
- Comprehensive Health & Wellness Benefits - Medical (including your pets!), Dental, & Vision benefits and a 401k with a generous match. We also offer Maternity & Paternity Leave. Additional benefits include Mental Health Day, and the Maven Maternity & Health Joy apps.
- Company Sponsored Events - Think costume contests, annual Wellness Day, May the 4th be with you, Friday afternoon "Get Giphy With It", team builders, and 5k’s!
- Career Development Pathways - Career development through continuous coaching, training, and on the job learning along with a quarterly review process.
- Remote and Hybrid Work Options - You can work remote, onsite, or anywhere in between! We know great talent lives all over! If you don't live in Arizona and are interested in working at Spear, we will consider each state on a case-by-case basis due to the implications of doing business in each state.
- STRIVE Program - Our peer recognition program that helps us celebrate one another's efforts and accomplishments. We like to recognize and reward the most amazing coworkers around!
- DE&I - We care about each other and have our Spear Collective groups to support this to ensure everyone feels a strong sense of belonging.
- Transparent Communication - We believe in a collaborative and trustworthy workplace with monthly Company Wide All Hands Meetings and weekly 1:1's. We also send out weekly Office Vibe surveys to all employees for insights and feedback - we listen so we can make positive changes!
Spear Education deeply values diversity and what it brings to our communities and our organization.
Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.
We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way.
We are allies in, and advocates for, our shared humanity.
All your information will be kept confidential according to EEO guidelines.
