Crisis Helpline Counselor -- LGBTQIA+ Youth Phone/Text/Chat
If you are looking for a rewarding position in which you are supported by your
teammates, able to collaborate with other agencies, support the community, and
help individuals and families experiencing a crisis, please keep reading!
Working for CommUnity Crisis Services & Food Bank can be summed up in one
word: support.
CommUnity team members support each other through everyday
tasks, major life events, and everything in between. We work with other local and
national organizations to support our community. And, above all, we equip our
team members with the proper training and tools to confidently support clients in
their most vulnerable moments and times of greatest need.
CommUnity fosters flexible work schedules, and strongly emphasizes a culture of
value and recognition of team members for their hard work, dedication,
accomplishments, and experience. Every day is a little different from the last.
Position Overview: CommUnity Crisis Services and Food Bank is hiring Crisis
Helpline Counselors to provide crisis counseling, crisis screening, and suicide
intervention to clients via chat, text, and phone platforms. Crisis counseling
involves using active listening and empathy-based skills systems to meet the
client's emotional needs for the short term. We are currently hiring counselors to work primarily on an LGBTQ+ youth-focused crisis line through 988.
Successful completion of CommUnity’s Crisis Intervention Training and the Applied
Suicide Intervention Skills Training is required after hire.
NOTE: Only candidates residing in Iowa, Illinois, Minnesota, Wisconsin, Missouri, Nebraska, Florida, Virginia, and Maryland are eligible for this role.
Applicants will be notified of hiring outcome in early June.
Desired experience or qualifications
- Previous experience in crisis intervention and/or other human services
- Comfort in using web-based software
- Strong typing skills
- Ability to sit, speak, and type for long periods of time
- Spanish or other non-English proficiency a plus
- Candidates must be able to train for 2 days on-site in Iowa City. (Accommodations provided by CommUnity if necessary.) Will be remote after initial training.
Compensation
Starting at $17.00 per hour (negotiable based on prior work experience)
Benefit Package
- Health Insurance ($148 per month for FT employee only coverage; CommUnity
contributes $150 per month toward dependent coverage)
- Dental Insurance ($2 per month for FT employee only coverage)
- Flexible Spending Accounts for Health Care and/or Dependent Care
- Paid Time Off including vacation, sick, personal days, floating holidays (PT/FT only)
- Long-Term Disability Policy
- Life Insurance Policy
- AD&D Policy
- Employees can receive a retirement match of up to 5% of salary from CommUnity after six months.
We value our innovative culture, offering remote/hybrid options, generous PTO, and a robust benefit package -- including a 5% retirement matching program. The decision to work for CommUnity Crisis Services & Food Bank will not just provide professional satisfaction, but allow you to create a life that works for you.
CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekend availability
Application Question(s):
- Do you currently live in (or are moving to) Iowa, Illinois, Minnesota, Wisconsin, Missouri, Nebraska, Florida, Virginia, or Maryland? Only candidates from these states will be considered for the position.
- What is your internet speed?
- Are you able to travel to Iowa City, IA for a two day in-person training? This is a requirement for the position.
Language:
- Spanish (Preferred)
Work Location: Remote
