Summary
The Director of Operations oversees resort services at this 68 room luxury resort including the Rooms Division, Spa, and F&B Division. This includes the Front Office, Guest Services and Experience teams, Housekeeping team, Spa team, and Outlets and Banquet teams. Ensures Forbes luxury 5 star service levels throughout the guest experience. Maximizes productivity by supporting their team’s ability to schedule to forecast, and has familiarity with P&L and managing spend in a seasonal resort environment. Ability to create, or support creation of exclusive experiences in Napa Valley. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as room renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Hires, manages & trains their department leaders & colleagues with care and support. The ideal candidate will have strong leadership skills, a keen eye for detail and previous luxury hotel or resort experience.
Duties include:
- Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Experience supervising all Rooms Departments
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Experience developing standards and operating procedures.
- Participate in MOD program
- Have experience with special projects
- Coach employees to reflect Hyatt service standards and procedures
This is not your typical career opportunity. This is the Hyatt Touch.
Why Work at Hyatt?
12 Complimentary hotel room nights (per year) after 90 days of employment.
Discounted room nights on first day of employment
Free Parking
8 Paid Holidays per year
Paid time off
Medical, Dental, Vision Insurance – (Full-Time colleagues)
Flexible Spending Account (Full-Time colleagues)
Retirement Savings Plan
Tuition Reimbursement
Basic Life Insurance
Opportunities to work around the world with Hyatt Hotels and Resort
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Text or call (707) 408-3859 to speak to a Talent Manager.
Hyatt is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
The annual salary range for this this position is $97,800.00 and $151,400.00. This is the pay range for this position at Alila Napa Valley reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including luxury leadership experience and education and training levels.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 5 years or more of progressive hotel Rooms experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- At least 5 years of experience in a senior role in a hotel rooms area in a luxury resort or hotel
- Proven leadership skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Maintain communications with Corporate Staff
