Junior Client Service Associate - 1 Year Full time Contract [Denmark]

 

Country

Denmark

Job Family

Operations

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For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Junior Client Service Associate

Growth From Knowledge

Copenhagen

The Junior Client Service Associate is an operational role, reporting to the Operations Director. You will be responsible for both product quality and maintaining, creating, or improving client deliverables from GfK's Point of Sales (POS) data. Working with other local and offshore operational teams and client-facing colleagues, you will ensure our clients (both internal and external) receive a best-in-class experience through fast and accurate data delivery.

You will have a keen mind and a curiosity to understand trends, spot data anomalies and respond to client technical and reporting queries, making complex data easier to understand. Covering a range of markets, your role will also be to ensure that our products maintain expected standards of accuracy and that the latest feature, brand, and model developments are reflected in our reporting.

Required Skills:

Quality Control – you can demonstrate your experience with Quality Control processes, following best practice, while working to agreed schedules.

Data Research – through the use of market, product and client knowledge, coupled with a knowledge of GfK processes and in-house tools, you can demonstrate an ability to investigate and resolve data queries raised by external clients or the internal Client Intelligence teams (CSMs).

Client-Centric – you will build a sound understanding of clients' requirements, ensuring timely and accurate dispatch and receipt of client deliverables. You will also ensure accurate and timely maintenance of required ticketing systems and documentation.

Agile – supporting the Operations Director in developing team culture and behavior change in line with the team strategy, you will seek opportunities to improve team workflow processes and efficiencies.

Delivery-focused – Develop a rounded understanding of GfK's retail audit methodology, systems and building market knowledge on GfK's products and panels. Support internal and external clients as specified by the Operations Director by applying that knowledge to weekly and monthly data productions.

You will also support the Operations Director with the following:

• Ensure data quality follows GfK international standards and standards set by the Panel Quality Director
• Gather all information necessary to undertake client data reconciliations.
• Ensure the business group follows GfK international standards.
• Ensuring methodologies and deliverables follow GfK international standards.
• Represent the wider Client Service team in their interactions with other operational and Client Insight colleagues.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Location:

This is a hybrid role, based in our Copenhagen office three times per week and working from home the remainder of the week.

Benefits:

• 25 days paid leave, 5 Ferie fria days plus public holidays
• Defined contributions pension scheme for eligible employees
• Life assurance

This is a 1 year full time contract.

About Growth from Knowledge:

At GfK our history and core values mean mutual trust and respect are fundamental to our continued success.

We're an ethical and honest company that's wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all our employees reaching their full potential.

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office and remote working and the opportunity to flex our working hours around team core hours.

#LI-Hybrid

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

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