Job description
-Prepare and send price quotes through chats and emails within the agreed SLA - 30 minutes
-Perform quality checks on documents or videos prior to delivery to clients
-Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted upon receipt of the inquiry to discover customer pains
-Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue and later on come up with the best resolution on a timely and efficient manner
-Establish strong positive customer relation to build repeat business and promoters contributing quality referrals
-Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts
-Work independently at home (rotational shift, 5-6days/week)
Qualifications
-Excellent verbal and written English communication skills with neutral accent
-Minimum 2 years of outbound Sales experience
-Customer-service focused (preferably with at least 5yrs BPO experience)
-Highly-developed computer skills (MS Office, Gmail, CRM)
-Strong analytical and problem-solving skills
-Ability to work under stress and pressure
-Reliable, organized, highly motivated and confident
Job Type: Full-time
Application Question(s):
- How much is your hourly rate?
Experience:
- Call Center/BPO: 5 years (Required)
- B2B: 2 years (Required)
- Outbound Sales: 2 years (Required)
Language:
- English (Required)
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