Position Summary
1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.
Role and Responsibilities
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1. [Business Process] Engage in process activities including designing sales process and optimizing operational organizations to attract customers and further, make a purchase.
2 [Back-end Process] Monitor the SCM/Inventory status to boost offline cusotomer satisfaction, minimize stock-out, organize standards for prices/promotions and analyze CS/Logistics status.
3. [Change Activity] Perform activities to analyze the business operation levels and improve KPIs by subsidiary.
Skills and Qualifications
- Develops professional expertise by complying with company policies and procedures
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments
- Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience
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