Looking for an exciting place to work? Universal Studios Hollywood is where unforgettable experiences come to life! As a real working movie studio, we immerse our guests in the ultimate Hollywood adventure with heart-pounding rides, captivating shows, and attractions that transport you into the world’s most popular movies and TV shows. Whether you’re a thrill seeker, a movie lover, or looking for family fun, USH offers something for everyone. Join our passionate team of individuals who create magic every day, whether it’s on the studio lot, in conference rooms, theaters, or kitchens. We value our talented team members and believe in fostering a culture of excellence, driven by our commitment to success across the park. At Universal Studios Hollywood, we’re not just colleagues—we’re a family that embraces fun and celebrates individuality. This is a place where you can make a difference and build your career.
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This Assistant Manager for Main Entry Operations takes on a crucial role in assuming back-of-house responsibilities, effectively relieving the operators of their duties and allowing them to focus more on field operations. With a strong business acumen, meticulous attention to detail, and exceptional self-management and multitasking abilities, you will ensure smooth operations and create an environment where operators can dedicate their time and expertise to providing exceptional guest experiences. By effectively managing various behind-the-scenes tasks, you will help facilitate the seamless execution of operations and contribute to the overall success of the Main Entry team. Here’s you’ll do it:
- Uphold our Environmental Health and Safety standards
- Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards
- Responsible for managing a workforce of 100+ Team Members daily
- Build internal cross departmental relationships to maximize efficiency and effectiveness
- Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
- Coordinates and executes the day-to-day operational needs including special events
- Work closely with Management to coordinate development planning and training for Leads and Team Members
- Assist Manager in the hiring, training and development of Supervisors and Team Members
- Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members
- Work with Management to analyze training material to ensure updates occur
- Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT)
- Enhance existing incentive programs to drive for a highly engaged team environment
- Builds a culture of Team Member rewards and recognition using company and department tools
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
- Investigates incidents including Team Member/Guest concerns and/or complaints
- Leads by example by modeling the Core Values
- Seek, implement and monitor best practices
- Participate as a Duty Manager when needed to support area coverage
- Maintain both labor and non-labor departmental budgets
- Oversees Supervisors and hourly Team Members, providing work direction, performance reviews and coaching
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- Minimum 1 year of leadership experience with a team of 20+ employees
- Flexibility to work weekends, holidays, and nights as required
- Excellent written and verbal communication skills
- Proficiency in Microsoft programs such as Word and Excel
- On-Site Requirement: This position must be performed full-time from an NBCUniversal-designated worksite.
Desired Characteristics:
- In-depth knowledge of Theme Park Operations
- Experience in managing teams in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker and self-starter
- Excellent team player
- Sales, Retail, or Hospitality background preferred
Note: This job description provides an overview of the role and may not include every responsibility or task required for the position.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $64,480 – $70,000.
Additional Requirements:
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
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NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
