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ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
Diversity & Inclusion
, is simply who we are and what we do.
COMMUNICATIONS MANAGER
ICF is seeking an experienced Communications Manager to oversee marketing, outreach, and communications strategy in support of federal grants financial management training and technical assistance (TTA) projects that provide support for organizations receiving federal funding to operate programs in criminal justice, juvenile justice, and victim services. The Communications Manager will work closely with federal clients and Project Directors to develop, manage, and deliver content for websites, social media, marketing materials, listservs, trainings, resources, webinars, and other TTA activities.
This position is remote. This position requires occasional travel to client offices in D.C., ICF headquarters in Reston, VA, and grantee sites across the U.S.
This position requires a Public Trust security clearance. Applicants will be subject to government security investigation to obtain clearance prior to the start date.
Key Responsibilities:
- Support the Project Director in areas such as helping to the lead the team, shaping a culture of delivery excellence, and participating in new business development efforts.
- Develop and execute communications strategies and plans in alignment with client objectives to ensure proactive outreach and communication with the field about TTA offerings.
- Draft communications that drive diverse audiences and end users to engage with resources, tools, and training platforms, with the goal of improving customer experience, increasing engagement, and enhancing grantee grants financial management knowledge.
- Collaborate with subject matter experts, and others to develop communications materials, such as email campaigns, newsletters, blogs, knowledge articles, executive-level briefings/talking points, presentations, scripts, standard operating procedures, and other documentation as needed, while ensuring culturally humble, trauma-informed, and victim-centered messaging.
- Ensure technical grants financial management content is translated into communications materials that are clear and useful to a wide audience.
- Manage the work of creative team members to develop and produce communications and marketing materials, including digital content.
- Manage communications projects independently and deliver projects on time.
- Oversee daily communications operations and work with matrix staff.
- Develop, enhance, and sustain strategic partnerships with the criminal justice, juvenile justice, victim services field and other TTA providers.
- Support strategic plan development.
- Conduct regular quality assurance of products, materials, and forward-facing platforms to ensure compliance with client requirements.
- Contribute to or write technical reports including weekly, monthly, and annual technical and financial reports for the client.
- Build partnerships within the agency(s) to raise the visibility of our grants financial management projects and capture and amplify success.
- Establish strong rapport and working relationships with clients, leadership executives, and subject matter experts.
- Lead communications research, including channels and content audit, audience and stakeholder analysis, and communications protocols and policies.
- Support clients in their efforts to improve or streamline business processes and enable real time collection of data, analysis, monitoring, and reporting.
- Develop, coordinate, and distribute ongoing outreach, promotional, and communications efforts designed to inform and enable change about new business processes/information.
- Manage and mentor junior communications staff.
- Perform other related duties as assigned.
Basic Qualifications:
- Bachelor's in any communications, marketing, business administration, or closely related field from an accredited institution.
- 6+ years of professional work experience in developing and implementing communications strategies in the criminal justice and/or victim advocacy field,
- 2+ years of experience delivering training or technical assistance on a national level
- 2+ years of experience managing communications for a national project.
- US citizenship required by federal government contract.
- This position requires a Public Trust security clearance. Applicants will be subject to government security investigation to obtain clearance prior to the start date.
Additional Qualifications:
- Experience with technologies/platforms that facilitate virtual meetings and communication.
- Knowledge of social science research and evidence-based programs and practices, national justice trends and initiatives, the organizations and individuals actively leading the field; and effective program and project implementation.
- Demonstrated experience and ability in culturally appropriate communications.
- Ability to multi-task in a fast-paced environment, handle multiple priorities, provide a high attention to detail, and respond to challenges with a high degree of adaptability, sound judgement, and comfort in establishing new directions and managing to change.
- Demonstrated ability to foster partnership and collaborate with multiple internal and external partners to help plan work, develop capacity, and ensure timely and effective project delivery
- Advanced communication, writing, and interpersonal skills, including the ability to work successfully in teams and with people of diverse cultural backgrounds.
Preferred Qualifications:
- 5+ years of people management experience.
- Experience supporting federal agencies with communications.
- Demonstrated ability to leverage myriad communications channels and digital platforms.
- Familiarity with Office of Justice Programs grant requirements.
- Familiarity with Federal Plain Language Guidelines.
- Familiarity with writing for Section 508 requirements.
Professional Skills:
- Sound business ethics, including the protection of proprietary and confidential information.
- Ability to communicate complex information to both technical and non-technical audiences.
- Excellent client service and problem-solving skills.
- Talent for communicating clearly and concisely and working well with all types of personalities.
- Strong organizational skills and extreme attention to detail.
- Exceptional task management skills with strong analytical, problem-solving, and decision-making capabilities.
- Solid team builder and team player with proven ability to manage competing priorities.
- Flexibility to adapt to frequent changes and ability to work in a fast-paced, deadline-oriented environment.
- Strong writer and editor.
- Engaging presenter.
- Proficient in Windows PC environment, including Microsoft Office 365 applications.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we do http://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about
non-discrimination:
Know Your Rights
and
Pay Transparency Statement
.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
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