We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector.
Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.
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Requirements:
- must be aged between 18-28 years old
- Completed Grade 12 successfully
- Strong phone and verbal communication skills along with active listening skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Be able to travel to Midrand and Randburg
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication â€⁓scripts†when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
What is expected from the candidate:
- providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center â€⁓scripts†when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
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