Customer Service Executive
At IntelliCentrics, we help hospitals keep their patients, staff and visitors safe, and help hospitals operate efficiently. Working with over 11,000 healthcare facilities globally, our industry-leading technology solution - SEC³URE – enables hospitals to enforce their access policies and work more closely with their commercial partners.
This Customer Service Executive, will be an integral part of the team, both in supporting the implementation process at new facilities, and then helping ensure our service runs smoothly for customers. Working with a wide range of existing customers and building a relationship with potential new customers in Healthcare, ensuring the timely and successful delivery of our solutions according to customer needs.
Primary Responsibilities
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Provide accurate, courteous and thorough support to ensure positive customer- Interact with hospital administrators in response to all inquiries, requests and issues via phone and email
- Convert accounts
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Create strong relationships with Corporate Administrators
- Recommend solutions to enhance facilities’ benefit from utilization of SEC3URE
- Identify opportunities for sale of additional services through the interaction process, referring opportunities to the Sales Department
- Identify inactive facilities and refer to Customer Success Manager for follow up
- Handle all communications professionally and efficiently according to company policies and IntelliCentrics Brand Promise
- Successfully complete special projects or assignments as required in support of defined goals and objective
- Carry out training sessions with Hospitals and Suppliers
Requirements
- Experience of working within a customer service role. Good working knowledge of Microsoft Office.
- Educated to A-Level standard with a minimum GCSE Grade C in English and Maths.
- Exceptional time management and attention to detail skills
IntelliCentrics is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law
