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Position Purpose:
The role is responsible for implementing the strategy for IC plans in North America, including the timely delivery and accuracy of all incentive compensation deliverables produced and distributed to the field force. The role will manage the processes supported by Biopharma Operations in the areas of incentive compensation (IC) and sales analysis in North America and is responsible for a range of functional responsibilities which include the following: Quota & Bonus production, IC Cycle Management, Governance, Verification, Reporting and Contest and Awards processing. The role requires the colleague to actively engage with teams both within Biopharma Operations as well as across the larger organization, providing support for the implementation of incentive compensation according to the established strategies and policies. The role works directly with external vendors and partners to ensure compliant IC plans are administered.
Core Responsibilities and scope of work:
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Ensure all incentive compensation production processes and deliverables are managed, produced and distributed to the field force in a reliable, repeatable and accurate fashion.
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Assist in the creation and management of incentive compensation policy and procedures, ensuring compliance, consistency and adherence.
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Supports a creative and future looking approach to IC, focused on managing multiple markets (i.e. Canada, US) and the diversity that exists across geographies.
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Align with the Global IC Vertical to share best practices and implement collective advantages where applicable.
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Assist in the creation and management of Service Level Agreements, monitoring metrics and processes associated with the various agreements with the goal of continuous improvement.
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Provide clear and concise direction to key vendors to ensure that both Pfizer and the vendor meet or exceed the SLAs associated with the production of quality incentive compensation deliverables.
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Coordinate with NA IC team colleagues to ensure proper communication to the field regarding key incentive compensation deliverables.
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Manages processes to ensure IC is operating in accordance with all GMIS and Pfizer Compliance regulations.
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Works as a key IC team member to ensure key vendors meet expectations in delivering to IC commitments.
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Drives tactics for workflow, project priorities, and resource allocation needs across the team and ensure these synchronize with others within Biopharma Operations.
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Demonstrate ability to lead by example and effectively deliver on strategies, goals, and objectives through influence, persuasion, analysis, negotiation, and facilitation capabilities.
Critical Success Factors:
Customer Orientation: i.e., meeting agreed expectations and requirements as established by the NA IC team, and ensuring those requirements are operationalized in a production manner; establishes and maintains effective relationships with internal and external teams & colleagues.
Quality of Work: i.e,. ensures timely, reliable, repeatable, and accurate reporting to the sales force; creates a learning community, facilitating an environment of continuous sharing of knowledge; aids in the education of team members and key stakeholders.
Process Orientation: i.e., continuously working to improve compensation processes and systems. Capable of mapping and analyzing processes and suggesting improvements.
Change Management: i.e., actively works to gain consensus and commitment across the organization for changes that enhance the NA IC team’s ability to accomplish its objectives.
Customer Orientation: i.e., meeting agreed expectations and requirements as established by the NA IC team, and ensuring those requirements are operationalized in a production manner; establishes and maintains effective relationships with internal and external teams & colleagues.
Quality of Work: i.e,. ensures timely, reliable, repeatable, and accurate reporting to the sales force; creates a learning community, facilitating an environment of continuous sharing of knowledge; aids in the education of team members and key stakeholders.
Process Orientation: i.e., continuously working to improve compensation processes and systems. Capable of mapping and analyzing processes and suggesting improvements.
Change Management: i.e., actively works to gain consensus and commitment across the organization for changes that enhance the NA IC team’s ability to accomplish its objectives.
Required Qualification:
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7+ years in data management & analysis with a minimum of a bachelor's degree; MBA or higher degree preferred.
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Minimum of 3+ years in Pharma industry
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Exceptional level of experience with production management and timeline implementation
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Experience in planning and implementing localized initiatives with the ability to drive results, analyze data and report progress in a complex environment.
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Demonstrates the ability to interface with all levels of management, establish trust and build consensus.
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Excellent written and oral communication skills with the ability to facilitate successful presentations to individuals and/or small groups.
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Excellent software skills (Excel, Tableau, Word, PowerPoint) and the ability to learn new systems quickly is a must.
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Demonstrated project management skills.
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Knowledge of change management systems.
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Ability to achieve results, acting in both a supportive and team-oriented manner.
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Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Work Location Assignment: Flexible
Other Job Details:
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Last Date to Apply for Job: August 4, 2023
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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