Internship Customer Success Management* [Germany]

 

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Job Description

The Scanbot SDK team strives to offer renowned brands such as AXA, DATEV, and Generali the best mobile data capture and extraction software. We are laser-focused on our customers' needs – and that's why we need you to join us in our office in the heart of Bonn!

To expand our Customer Success team, we are looking for an Intern\* Customer Success Management for a period of three to six months starting in August.

In this position, you will gain valuable practical experience in the B2B area of Customer Success Management in direct cooperation with our sales and management team. You will actively contribute to our customer journey, the success of our enterprise clients, and the quality of our solutions and services.

Start your career now and join the Scanbot SDK Customer Success Team!

How you will make an impact

• You will assist the Customer Success Managers in various cross-functional projects.
• You will actively support customers in achieving their desired results using our solutions.
• You will help manage and solve our customers' questions and inquiries.
• You will actively participate in Customer Success meetings focused on customer management and aligning our overall strategy and solution offer with our customer’s goals.
• You will engage in projects around the entire customer journey and collaborate with Marketing, Growth, Engineering and other teams to create additional value for our customers.
• You will assist the managers in analyzing product usage and other data and present the results to the team and management.

Your benefits as a Scanbot SDK team member

• Chance of a full-time position
• Experienced international team
• Flat hierarchies & a "Get it done" policy
• Feedback meetings & coaching
• Books / magazines on request
• Latest MacBooks & external hardware
• Flexible working hours (given enough overlap with the team)
• No dress code – come as you are!

Did we make you curious? Head to our page to learn more about working at Scanbot SDK.

Requirements

We have put a lot of thought into what you should bring to this position.

• You are currently studying or completing your degree (Economics, Business Administration, Management, Computer Science, Business Informatics, or similar) or have first relevant work experience and are looking for a new challenge.
• You are eager to learn and motivated to contribute to our customers’ success.
• You bring in a positive attitude and hands-on mentality.
• Fluency in English.

\*At Scanbot, we are all about people. Whether you are suitable for a job is independent of gender, sexuality, age, religion, disability, or origin. We are dedicated to building a diverse, inclusive, and authentic workplace. So if you’re excited about Scanbot but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply speculatively via mail . You may be just the right candidate for us.

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