- Open to Fresh Graduate (at least Diploma or bachelor’s degree in IT or relevant field)
- willing to learn
- Previous experience in a customer service or technical support role is preferred.
- Strong troubleshooting and problem-solving skills to analyze and resolve technical issues efficiently.
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- Excellent communication and interpersonal skills to interact effectively with customers and team members.
- Ability to multitask and work well under pressure in a fast-paced environment.
- Familiarity with ticketing systems, knowledge bases, and remote support tools is an advantage.
- Basic understanding of computer hardware, software, operating systems, and networking concepts (preferred)
- Flexibility to work in a 24/7 shift rotation, including weekends and holidays.
Job Types: Full-time, Permanent
Salary: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
