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Introduction
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 12 office locations around China mainland.
Job Mission
The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
Job Description
- Evaluate and diagnose problems and make appropriate repairs.
- Expediently escalate issues to supporting resources when necessary.
- Work with co-workers, customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment.
- Answer customer questions and assist customers in a professional manner.
- Act as a resource for users on routine malfunctions.
- Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
- Provide appropriate support and assistance to less experienced ASML personnel as necessary.
- The work requires to work night and weekends
- Typically will work 12 hour shifts
