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The main accountabilities are the achievement of all sales targets, follow policies and procedures ( stock, cash, credit vetting etc) and ensure accurate administration and customer satisfaction at all times. The key responsibilities of the role are as follows:
- Adhere to “The Telkom Way” policy to ensure excellent customer service.
- Maintain optimal customer service relationships
- Maintain enthusiasm and ensure that energy levels are always appropriate.
- Promote and sell prepaid voice and data, sim-only, post-paid voice and data, LTE, accessories, smart-voice, and fixed line internet packages (Fibre / DSL)
- Advise customers on Insurance, OBF’s and Repair’s processes
- Conduct a customer needs analysis to determine the reasons for visiting the store.
- Advise customers on Telkom product and service offerings and recommend a suitable product/service to meet their needs.
- Assist customers with cellular and fixed-line technical queries
- Processing contracts in store via our credit-vetting systems (NGCRM)
- Check and verify customer paperwork to detect fraudulent applications
- Ensure BVS and V-DOC’s compliance within the store and ensure that discrepancies get resolved.
- Follow up with customers on application status and queries
- Manage your customer queries and escalations.
- Log and track customer cases related to any queries logged.
- Keep organized with regards to customer interactions and follow-ups
- Inform client regarding relevant turn-around times and back office processes.
- Following necessary processes via ARIA
- Complete and update all relevant sheets, reports, trackers, as per company requirements.
- Complete daily and curriculum assessments
- Attend staff meetings and Telkom training initiatives.
- Keep updated with latest devices, trends, competitive products, and services.
Job Types: Full-time, Permanent
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