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Wyndham Hotels and Resorts is now seeking a Training Manager to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.
Job Summary
The Training Manager is responsible for managing and leading the Learning and Development function at their property. They will conduct training needs analysis and implement action plans to address training needs; coordinate department trainers to deliver Wyndham Hotel Group (WHG) training; oversee and support skills and standards training; conduct Management Development Modules.
On property the training manager will report to the HR Manager/Director. The key stakeholders will be General Manager, Execom/Director of Operation, HOD’s and EMEA L&D Manager.
General Requirements
- Prepare and submit required reports in a timely manner.
- Stock management of training materials and supplies to ensure adequate items are available to conduct training.
- Assist in development of the annual budget.
- Preparation of participant materials for all training interventions.
- Assign and administer courses on Lobster Ink.
- Prepare and Issue pre and post training communication.
- Provide tracking of attending on required courses.
- Communication
- Regular meeting with Key Stakeholders to share updates and discuss any challenges and successes.
- Minimum monthly department trainers meeting
- Attend Training Manager meetings/webinars as required and network with peers within Wyndham.
- Maintain communications with Regional Learning and Development Manager.
Fundamental Requirements
- Conduct training, using the Wyndham Facilitator’s Guides or other materials as necessary.
- Implement training programs to address the hotel’s training needs.
- Conduct Train the Trainer.
- Design and conduct an annual training needs assessment to determine the hotel’s priorities.
- Schedule regional workshops and other training to ensure all associates receive required training.
- Control training expenses and manage expenditures to meet the hotel’s needs while remaining within budget guidelines.
- Be familiar with Guest Service reports, Associate Engagement Survey (AES) results and action plans, and mystery shopper or quality audit reports. Use these results to determine training needs.
- Utilize outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
- Coordinate and support hotel trainings and scheduling training.
Education & Experience
- At least 1 year of progressive experience in a hotel or a related industry required.
- Previous supervisory responsibility preferred.
- College course work in related field helpful
- High school diploma or equivalent required.
Physical Requirements
- Long hours sometimes required.
- Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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