The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.
We have been voted #1 English School in Canada and have been recognized as one of the most awarded English schools in the world.
Who are we looking for?
We are looking for a highly motivated, dynamic and dedicated professional to join our our team. You enjoy working in a highly-diverse, multicultural, fast-paced and dynamic learning environment.
You share our views that our students are learners, tourists, and guests, and are ready to go above and beyond to make their learning experience like no other!
You view your work as an opportunity to learn about other cultures, while deliberately exercising highest forms of respect and acceptance of all cultures!
On top of all, you bring a high level of commitment to excellence and integrity in serving internal and external stakeholders.
Job Responsibilities:
- As a front-line staff member present a positive and professional image of the company to all students, visitors and other staff members;
- Effectively and professionally greet and communicate with all visitors to the school;
- Answer external and internal phone calls; respond to e-mail and in-person inquiries from students, staff members and business partners;
- Provides general student support, and refers all inquiries to the appropriate staff members or departments when specific needs arise;
- Administers and arranges inbound/outbound mail, including packages, courier services, and other correspondence and maintains spreadsheet of information; sorts and distributes received correspondence;
- Maintains office supplies inventory, orders office supplies and maintains office supplies stock according to operational needs on a weekly basis;
- Observes and reports any security issues to the facilities department;
- Maintains the reception in a tidy and presentable manner;
- Opens and closes campus on time;
- Checks all equipment is on and ready (faxes, photocopiers, printers, TV screens, etc.) for the workday; reports immediately if something is out of order or has run out of necessary supplies;
- Performs other duties as required.
Your Qualifications and Education Requirements:
- College diploma in one of the related fields, or an appropriate combination of education and experience;
- Hospitality, accommodation or administrative working experience is preferred;
- Complete fluency in English and Spanish
- Able to work under high pressure and highly dynamic environment;
- Strong customer service and problem-solving skills;
- Accuracy and attention to details;
- Ability to work effectively in a team setting as well as independently;
- Strong computer proficiency, Microsoft Office, Excel, Word;
- Basic mathematical competence.
You also bring:
- Willingness for self-development and day to day learning;
- Enthusiasm and passion for customer service;
- International experience.
All candidates must be eligible to work in Canada and available to start immediately.
We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.
ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process
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