Solutions SME - Diagnostics
Role location: Zaventem, Belgium
Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere every day.
As Solutions Subject Matter Expert at Hologic you will have high level of expertise and knowledge to support our EMEA field service teams and our in-house Solution Specialists team. This includes expert level troubleshooting and root cause investigation, mapping out in-house training, providing input on product launches.
You will identify, deliver, and assess future and current training needs for the field service teams.
Provide troubleshooting assistance to Solution Specialists and use your expertise to drive to resolution. You will act as effective representative for and positive promotion of the Hologic brand.
KEY RESPONSIBILITIES
- Gather feedback, improve resolution time to deliver effortless customer experience
- Conduct and provide workflow expertise for improving current customer’s solutions
- Bridge regional intelligence to headquarters, clinical application team and internal and external partners
- Conduct in house trainings for field service teams (direct and indirect markets) and other relevant internal teams to assist in furthering knowledge of Hologic product solutions according to Hologic Global Standards – virtual & F2F
- Build and leverage strong relationships with all internal departments to achieve objectives
KNOWLEDGE, SKILLS & EXPERIENCE
- Bachelor’s degree in engineering – Electromechanical, Electronics, other as relevant
- Prior experience in a service environment working with customers to resolve problems
- Excellent written and verbal communication skills in English, any other language will be an added value.
- Proficient in Microsoft Office, experience with CRM and ERP systems
- Independent self-starter with positive attitude
- Demonstrated ability to successfully perform in an environment of changing priorities
- Ability to interface and work effectively with all levels of the organization, vendors, customers
- Excellent analytical and problem-solving skills
- Experience working with laboratory equipment and knowledge of networking, ASTM and HL7 would be advantageous but not essential
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus which our talent partner can discuss with you.
Apply today!
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