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While providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals. We are looking for an Account Manager to focus on the overall customer relationship for key EMEA accounts.Who We Are…
With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.
Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here…
This position will focus on the overall customer relationship for named key EMEA accounts, implementing:
Client Specific
- First class Account Management - retention and growth
- Ongoing customer satisfaction monitoring
- Customer Account plans
- Quarterly face to face business reviews
- Weekly/Monthly Account Management calls
- SLA for customer proposals
- Customer value add - new markets, new services, new relationships
- Disciplined use of company systems for sales tracking (CRM)
- Forecast and track account metrics
- Individual monthly reviews
- Preparation and issue of customer reviewed and signed off proposals
- To provide professional handovers to Operations for new projects
- To provide support, as required, for account management activities
- To provide support, as required, for marketing activities
- Customer roadmap aspirations to be shared with the regulatory team.
- Comfortable with targets and a sound commercial awareness
- Land-based and iGaming understanding desirable
- Previous Business Development/customer service experience desirable
- Must be able to read, write, and speak German fluently
- Language skills desirable
- Ability to communicate effectively with a wide range of people
- Excellent interpersonal and communication skills
- Strong self-motivation and flexible team-player
- Ability to multitask and prioritize between tasks
- Ability to remain calm under pressure
- The ability to travel for up to 50% of the time
- 25 annual leave days
- Overall annual gross salary package of EUR 60.000 (annual gross salary EUR 45.000 + potential sales bonus EUR 15.000). Willingness to overpay based on experience.
- Flexible holiday plan
- Discretionary End-year bonus
- Annual Performance Reviews
- Career path planning
- Job related trainings after approval manager and Career Development Plan
- Weekly fresh fruit, free coffee, tea, water and chill-out space at the office
- International work atmosphere with 30 different nationalities within GLI Austria, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Europe
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
As an internal applicant, please note the following:
- Employees must be in "good standing" to be considered for an internal posting opportunity.
- Performance reviews, Performance Improvement Plans (PIPs), disciplinary action memos, behavior memos, attendance/tardiness, training and other performance related memos will be taken into consideration when determining the employee’s "good standing" status.
- Human Resources may contact your Director for additional information.
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