Beauty Coach 100 PPT - Foschini Watercrest
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Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
The role:
The Beauty Coach is an Ambassador of the brand’s uniqueness. A key part of this role is educating customers on Clarins “unlimited” philosophy. Delivering excellent customer care, listening to & understanding customer concerns, and participates to Clarins “unlimited” customers’ attention. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach is a member of a team. Individual set objectives are
linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches and establishing customer loyalty.
What you’ll do:
Delivering the best Clarins CARE Selling Ceremony to customers
- Lead the consultation and personalize the beauty ritual, understanding customers’ concerns
- Demonstrate the products in line with the Clarins protocols
- Offer cross-sell and cross-sample recommendations to customers
- Handle product objections and overcome selling challenges
- Conduct one-to-one remote consultations based on Distance Care principles
Knowing and managing your customer
- Systematically collect and record and maintain acccustomersomers’ data information, observing confidentiality
- Support any CRM activities decided at store level (use the recall system)
Knowing your offer
- Deliver products combination and product alternative proposals
- Remain informed of brand information and share the relevant information with customers
Being a Brand Ambassador and activating your network
- Follow beauty trends and competitors’ news
- Share the brand’s 360° presence, promoting brand’s social media and e-commerce availability
Driving business performance
- Understand sales KPI and activate the action levers to reach the required goals
- Report daily sales amount while highlighting any difficulties and recommendations
Ensuring operations excellence
- Apply everyday grooming, styling standards and guidelines, Clarins uniform to be worn at all times (hair, uniform, nails, make-up look, e-attitude), maintain a high level of personal hygiene
- Execute POS process and correctly use POS tools to maximize efficiency
Ensuring POS attractiveness
- Participate to POS administration and ensure a high standard of hygiene
- Execute merchandising guidelines in the store
- Maintain optimum level of stocks, testers, samples and disposable sales tools
- Contribute to the perfect execution of launches, ongoing trade marketing animations and in-store events
You are:
- Customer Focused
- Team-player
- Self-motivated with a high level of energy, enthusiasm and engagement
- Proactive mindset, curiosity and eagerness to learn
- Highly Organized with good attention to details
- Self-aware with good emotional intelligence and control
- Flexibility and positive attitude
- Integrity
You have:
- Minimum Matric Certificate
- A passion for Beauty (strong interest & curiosity about news, brands, competitors)
- A passion for Selling
Mandatory Requirements:
- Full COVID-19 vaccination required
- South African Citizenship (Employment Equity/Affirmative Action)
- In accordance with Clarins South Africa’s Employment Equity Plan and its employment equity goals and targets, preference may be given, but not limited to candidates from under-represented designated groups. Clarins South Africa is committed to an organizational culture that recognizes, appreciates, and values Diversity, Equity, and Inclusion.
We have:
- 65 years of expertise in beauty and spa, with the Clarins and My Blend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- An inclusive work environment
- Development opportunities
- A broad training offer
- Attractive compensation and benefits
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com
