Scheduling Coordinator/Office Assistant [United States]

 

***Attention customer service and office professionals! Are you a detail-oriented and customer-focused individual? Have you been described as a go-getter who is always ahead of the curve? Do you enjoy a balance of routine with the opportunity for diverse tasks? This full-time role as a Scheduling Coordinator/Office Assistant involves customer interaction and a variety of administrative tasks and requires a friendly, proactive persona. Don’t miss out on this opportunity to showcase your skills and grow within a supportive team!***

Galaxy Draperies is ready to appreciate your talents, give you the acknowledgement you deserve, and support you in advancing your career. We know that in order to deliver the BEST customer experience, we need the BEST players on our team. Our Scheduling Coordinator/Office Assistant is a master of organization and customer connections. They are integral to our smooth office operations, skillfully handling administrative duties while passionately upholding our vision of providing an exceptional customer experience at every touchpoint!

Here's our pitch:

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• We invest in you with PAID training and mentorship from experts with 25+ years of experience!
• Comprehensive benefits offering that includes health, vision, and dental insurance, and 401K (after 1 year of employment)!
• We are committed to your growth and offer opportunities for professional development and career progression!
• Experience a warm and encouraging office environment where collaboration is key!
• Applicants must answer all screener questions for consideration.

Galaxy Draperies is a family-owned and operated business and our culture can't be beat! When you join the Galaxy Draperies team we like to think that you are being welcomed into our family. We care about our employees in terms of helping them grow their careers and we also understand the importance of a good work-life balance.

Still with us? Great! Here's what we're looking for from you:

• Proactively follow-up on generated sales leads using customers’ preferred communication channels, including text, phone, live chat, and email. Note: Our approach focuses on outbound communication to existing leads and does not involve cold calling. This position is not responsible for generating leads.
• Leverage your critical thinking skills and sound judgement to evaluate Design Consultant calendars, strategically prioritizing and scheduling appointments for optimal productivity and customer satisfaction.
• Welcome and assist our walk-in customers, facilitating showroom tours, directing customers toward suitable product selections, and coordinating appointments with our expert Design Consultants.
• Handle a range of office administrative tasks, including receiving, sorting, and distributing daily mail/deliveries, maintain the cleanliness and safety of both interior and exterior spaces, keeping common areas tidy and organized, and overseeing the inventory of office supplies.

To be successful as our Scheduling Coordinator/Office Assistant, you will need:

• A background from a goal-driven setting, coupled with a sense of urgency in reaching set targets and objectives.
• Offer meticulous attention to detail and the capacity to analyze information derived from diverse sources to make effective decisions.
• Adept at customer communication (specifically experience in live chat), showcasing an ability to prioritize tasks and multitask in a fast-paced environment.
• Experience in a broad spectrum of office administrative tasks, underscoring their competency in maintaining organized and efficient office operations.
• Area knowledge of Los Angeles metropolitan area is a plus!

Working conditions of this position include:

• Please note: This role requires a commitment to being physically present in the office 5 days a week. This position does not offer remote or hybrid work options.
• Work is conducted in an office environment, weekdays from 8:00/9:00 – 4:00/5:00. Saturday availability 9:00 - 1:00.
• Primarily a stationary position but may occasionally need to move about an office and move boxes or other office articles weighing up to 20 pounds across office for various needs.
• Employees must be able to consistently operate a computer or other office productivity tools.
• Must be capable of satisfactorily performing the position’s essential functions. If requested, reasonable accommodation will be provided to enable employees with disabilities to carry out their job’s essential functions, provided it does not cause undue hardship.

Our Scheduling Coordinator/Office Assistant is an outgoing individual who is comfortable taking charge to maintain an organized and efficient office environment while also laying the foundation of a positive relationship with customers. By conducting warm, personable follow-ups, this driven individual ignites enthusiasm and instills trust in Galaxy Draperies as the premier provider of custom window treatments and awnings in Los Angeles.

Is this you? Or do you think it could be? Apply today and let's start the conversation!

***No calls or walk-ins please. Applicants must answer all screener questions for consideration.***

Note: Galaxy Draperies is committed to celebrating all dimensions of diversity in the workplace and ensuring that everyone feels a sense of inclusion and belonging. We provide equal employment opportunities for all applicants and employees. All qualified applicants will be considered without regard to an individual’s race, color, sex (including pregnancy), gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Galaxy Draperies will not tolerate discrimination or harassment based on any of these characteristics. We encourage diverse applicants to apply!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekends as needed

Application Question(s):

• Please provide the best contact number to receive a text-message invitation for your interview.
• Please note: This position requires a commitment to being physically present in the office 5 days a week. This position does not offer remote or hybrid work options.

Are you able to reliably commute to our office in Chatsworth, CA 5 days a week?

• This position requires communication with customers using their preferred channel, which increasingly includes live chat.

How much experience do you have communicating with customers through a live chat channel?

Work Location: In person

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