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DepartmentOperations
LevelEntry Level
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Key account management for social sellers on Shopee's platform
- Ensure the growth of sellers under management both in term of transaction volume and social program participations
- Ability to foster relationship and pitch key social programs to sellers over the phone and in-person
- Ability to manage large volume of phone calls for key account management follow-ups and sales pitch
- Educate sellers on the details and benefits of the core Shopee’s platform program and Shopee’s social commerce program
- Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media
- Build long-term relationship and foster trust with sellers under management
- Negotiate deals with sellers within the parameters of the program that Shopee have determined
Requirements:
- Bachelor or Master Degree
- 1-3 years of experiences in Key Account Management, Business Development and Sales
- Strong interests in e-commerce and social media
- Prior experiences in social media related role would be a plus
- Ability to adapt and thrive in fast-pace dynamic environment
- Logical thinking and strong problem solving skills
- Good command of English and Thai
Experienced hires would be considered for more senior positions with larger sellers under management and a team to lead
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