Application Operation Manager [Switzerland]

 

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Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

The Application Operations team provides PwC internal users and Application Responsible support of their applications in the Azure environment to ensure reliability and stability. As part of our team, you’ll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders as well as PwC global IT colleagues.

Your Tasks

• In this role, you will be part of a Switzerland-wide team that ensures the operation and maintenance of applications. You will process actively and independently incidents and requests.
• Your focus is on stability, quality improvement and problem management, and you will provide technical support and troubleshoot issues together with external experts.
• You implement new features and upgrades to keep our applications and security up to date.
• You develop and maintain application and training documentation and maintain strong relationships with internal stakeholders and external ICT partners.
• You will take part in the service management for local application services in collaboration with PwC’s Global IT Organization.
You work in a multicultural team.

Your Profile

• You have a higher education in IT, or you have a 1st proven experience in IT and/or Application Operation Management.
• You have good experience in the operations area and have experience in dealing with cloud computing services. You are experienced in the implementation and optimization of processes including the associated IT systems.
• You ideally have certifications and interest in further training in the area of Operations, Microsoft Azure as well as Service Management ITIL or you are ITIL 4 Foundation certified or ready to get certified.
• You are fluent in English; knowledge of German is an asset.
• You have good organizational skills and attention to detail, and you have the desire to work in an international environment as an innovative and motivated part of our local Applications Operations team.
• Agility, positive mindset, sense of responsibility, flexibility and empathy are just a few of the qualities that fit into our team.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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