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Our client, a dynamic Registered Financial Services Provider is looking for an experienced Quality Control Team Leader to manage the Quality Control team.
Team Management
• Managing time keeping, attendance, late coming.
• Delegation and monitoring of daily, weekly and monthly work.
• Development and support to the QCs.
• Monitoring QC quality.
• KPI’s and reporting on stats
Quality Control
• Reviewing escalations and disputes.
• Trend analysis for the various Companies.
• Managing changes on the Platforms utilized within the QC environment.
• Reporting
Competencies
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Call Scoring software
• Managing a team
• Detail-oriented
• Strong interpersonal skills
• Professional Communication
Benefits
Join our team and you will benefit from our …..
- Training and development opportunities
- Growth opportunities
- Daily, weekly & monthly rewards & Recognition
- Cash incentives
- Quarterly bonus rewards
- Pension funds benefits
- Maternity benefits
- Birthday vouchers
- Onsite canteen with wholesome meals or more
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