Overview
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference.
Responsibilities
- Interface between customers and internal support in order to deliver excellent order management.
- Manage the day-to-day activities of the team to ensure satisfactory service level.
- Develop winning relationships with key stakeholders within the Cluster SC function and relevant BU teams, embedding GBS services within the organization.
- Act as a point of contact and trusted business partner for Supply Chain team, participating in standard operational review calls with key stakeholders and business leaders.
- Problem solving and performance improvement.
- Support the HUB Lead with all initiatives to improve GBS service offerings.
- Lead and coach team members in their technical capabilities development.
- Motivate the team to achieve organizational goals.
- Develop and implement a timeline to achieve targets.
- Delegating tasks to team members, set clear team goals
- Conduct training and coaching forteam members to maximize their potential.
- Empower team members with skills to improve their confidence, product knowledge, and communication skills.
- Conduct performance reviews.
- Contribute to the growth of the company by leading a successful team.
Qualifications
For a candidate to succeed in this role, she or he will need:
- Fluency in English and French (C1)
- Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
- 2 years experience demonstrated via managing and coaching a team
- Experience of customer service channels, as well as trade knowledge
- Ability to handle pressure and actively solve problems
- Exceptional written and oral communication, adapting approach by situation and audience
- Demonstrated experience with MS Excel & Commercial Analytics tools
