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Are you a dynamic and customer-oriented individual with a passion for providing exceptional service? We are seeking highly skilled Customer Service Agents with international contact centre experience to join our team. If you thrive in a fast-paced environment and enjoy interacting with customers from diverse backgrounds, this opportunity is for you!
We offer:
- R 5 500 Basic salary plus commission
- Great working environment
- Growth Opportunities
- Career Development
- In service funeral benefit and life cover
Responsibilities:
- Handle inbound customer enquiries via phone, email, and chat in a timely and professional manner.
- Provide comprehensive assistance, troubleshoot customer issues, and resolve complaints effectively.
- Demonstrate excellent product knowledge and ensure accurate and up-to-date information is conveyed to customers.
- Actively listen to customers, identify their needs, and offer appropriate solutions or recommendations.
- Maintain accurate customer records and documentation of interactions in the company's CRM system.
- Collaborate with cross-functional teams to address complex customer concerns and ensure their swift resolution.
- Identify opportunities to enhance customer satisfaction and retention through proactive engagement and personalized support.
- Adhere to company policies, procedures, and compliance guidelines during customer interactions.
Requirements:
- Proven experience (minimum 1 year) as a Customer Service Agent in an international contact centre environment.
- Exceptional verbal and written communication skills in [English].
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Excellent active listening skills with a focus on understanding customer needs and delivering personalized solutions.
- Proficiency in using CRM software and other customer service tools.
- Flexibility to work in rotational shifts, including weekends and public holidays if required.
- Demonstrated ability to work independently as well as collaboratively within a team.
- Positive attitude, adaptability, and a passion for delivering outstanding customer service.
If you are a motivated individual with a track record of providing exceptional customer service, we would love to hear from you! Join our team and contribute to our mission in being the difference.
Apply via Indeed or WhatsApp your CV to 0684645671
Job Types: Full-time, Permanent
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