Shift Leader (Customer service) - No previous experience required [Venezuela]


 

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Join BDCatalysts!

Are you ready to kick-start your career with a fast-growing startup? BDCatalysts is seeking passionate individuals eager to join our team as mid-level Shift Leaders (also known as Senior Catalysts). BDCatalysts is on a mission to become a leading service provider for lead generation, lead nurturing, and appointment-setting, and we're looking for people who want to help us get there.

Main Responsibilities:

  • Respond quickly, professionally, and accurately to all customer inquiries.
  • Report customer details and comments in our system.
  • Schedule appointments and follow up with any no-show customers.
  • Maintain thorough, up-to-date knowledge of our products.
  • Greet and assist walk-in customers and treat all clientele with courtesy and respect.
  • Identify and address customer needs with the goal of complete satisfaction.
  • Ensure potential customers are aware of any promotions.
  • Cover different dealerships at any given time.
  • Cover the shift of any Catalysts when they have requested a Paid-Time-Off (PTO).
  • Onboard and train new Catalysts.
  • Complete further training and assist CSMs with tasks that require a higher level of expertise when needed.

Schedule:

We have full-time vacancies that consist of working six hours per day, from Monday to Saturday, in morning/afternoon (9:00 to 15:00 EST) and afternoon/evening shifts (15:00 to 21:00 EST).

Why choose BDCatalysts?

  • Unleash your potential: We provide continuous training, professional development opportunities, and management courses to help you level up your skills.
  • Embrace career advancement: We offer a clear path for growth and plenty of opportunities to advance within our organization.
  • Performance-based rewards: Our competitive compensation package includes a base salary and performance bonuses, rewarding your achievements and dedication.
  • As a Shift Leader (Senior Catalyst), you'll play a pivotal role in guiding our team, ensuring smooth workflows, providing training, and leveraging your expertise. You'll have the opportunity to make a significant impact and contribute to our success.

Job Type: Part-time
Part-time hours: 36 per week

Salary: BsF4,900.00 per month

COVID-19 considerations:
This job opportunity is remote, so each employee is safe and secure from the comfort of their home.

Language:

  • English (Required)

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