ParaTech Software Solutions (Pvt.) Ltd. is looking for ERP Supports Officers having verbal and written skills in English and prior experience of at least one year specifically as ERP Supports Services for Software implementations and technical supports.
The ERP Support Officer will be responsible for supporting all aspects of the ERP Modules/Systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations.
Gender: Male / Female
Requirement:
- Software deployment.
- Software training off site and on-site.
- Understand client requirements and the ability to convey to developers.
- Handling of support issues at client via telephonic or online or onsite.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Responsibilities / Duties:
- Installing and configuring ERP modules/ applications.
- Troubleshoot technical issues to resolution.
- Provide technical assistance to project teams and undertake technical project roles when required.
- Support Engineer responsibilities include resolving Laptops, PCs, Printers, configuring operating systems and using remote desktop connections to provide immediate support.
- Responding to technical support calls from end-users for ERP software applications.
- Setting up and installing new computers and software.
- Installing updates, known as patches, to software applications.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking to customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
We offer a dynamic and collaborative work environment where creativity and innovation are encouraged. If you are passionate about creating exceptional user experiences and thrive in a fast-paced, challenging environment, we would love to hear from you.
To apply, please submit your resume, projects detail, and a brief cover letter outlining your relevant experience and why you are interested in this position.
Job Type: Full-time
Experience:
- ERP Supports: 1 year (Required)
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