Lincare is the nation’s leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative to work remote.
** Must Live in the state of Nevada**
**This is a Remote Position.**
** Various Shifts from 7:00 AM - 6:00 PM Monday-Sunday**
**Internet Speed: Internet: high speed (min 25mbps), hard wired, <50ms, <5%
deviation**
Job Responsibilities:
- Establishes customer contact by receiving inbound return calls and initiating follow up outbound calls
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Verify patient information
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- provide outcome-based solutions for our physician referral sources and existing patient population
- Demonstrate knowledge of medical terminology with high proficiency of general medical office procedures, including HIPAA regulations (training provided)
Requirements:
- Must pass a background check
- High School Diploma/GED Required
- Must type at least 25-30 words per minute
- Computer skills that include the use of computer programs as well as the use of internet and email
- Must be very good at multitasking
- Excellent communication skills, both verbal and written
- Excellent organizational skills sufficient to maintain consistent, accurate records
Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: Remote
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