Job Description
We are looking for an enthusiastic FEMALE Telemarketer for cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy our IT products or services.A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
Responsibilities:
- Conduct outbound calls to prospective customers to promote products or services
- Identify customer needs and provide information about products or services
- Answer customer questions and address concerns
- Maintain accurate records of customer interactions and sales activities in the company's database
- Follow up on leads and close sales to meet targets
- Collaborate with the sales team to ensure customer satisfaction and develop new strategies to increase sales
- Stay up-to-date with product knowledge and market trends to effectively promote products or services
Requirements:
- Proven experience as a telemarketing specialist or similar sales/customer service role
- Excellent communication and interpersonal skills
- Ability to engage customers and build rapport
- Strong sales skills and target-driven mindset
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Proficient in Microsoft Office and CRM software
- High school diploma or equivalent; bachelor's degree in business, marketing, or a related field is a plus
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
Responsibilities
- Cold call people using a given phone directory to sell products or solicit donations
- Answer incoming calls from prospective customers
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customer’s personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
Job Type: Full-time
Salary: Rs40,000.00 - Rs100,000.00 per month
